Delivery, payment, returns and authenticity — the things people ask us most. If your question isn’t here, message us on WhatsApp.
Yes — we ship nationwide via our courier partner PostEx. Delivery typically takes three to five working days for major cities such as Karachi, Lahore and Islamabad, and up to six working days for more remote locations.
Standard Delivery is PKR 350 and arrives in three to five working days. Delivery is free on orders over PKR 5,000. Express Delivery is PKR 500 and arrives in one to three working days.
Yes, cash on delivery is available. If you choose COD, please have the correct amount ready when the courier arrives. Orders refused at the door without prior notice may attract a restocking or re-delivery fee on future orders from the same account.
Three to five working days for major cities and up to six working days for remote locations. Express Delivery shortens this to one to three working days. Delivery windows start once the order is dispatched, not when it is placed.
Yes. Every product is genuine stock sourced for the Pakistani market and sold new — we do not sell testers, refills or grey-market repackaged goods.
Yes, provided the product is completely unused and still sealed in its original packaging. Contact us within seven days of delivery to arrange it. Opened or used items cannot be returned for hygiene reasons — this is standard for beauty products. Return shipping is paid by the customer, and the original delivery charge is not refunded.
The customer pays courier charges both ways — the original delivery charge is not refunded, and the cost of sending the item back is yours. The exception is a product that arrives damaged, defective or materially different from what was listed, where we cover the cost.
Email us within seven days of delivery with photographs and your order number. If an item arrives damaged, defective or materially different from what was listed, we will arrange a pickup, replacement or refund as appropriate.
If a parcel comes back to us undelivered because the address was wrong or you could not be reached after reasonable attempts, we may charge a re-delivery fee or cancel the order with a partial refund. Always provide a reachable phone number and a complete address.
WhatsApp is fastest at +1 347 876 5788, or email hello@fattysstore.pk. We are a small team in Karachi and we read every message.
Still stuck? Read the full terms or get in touch.